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Shipping Policy

ENJOY THE CONVENIENCE OF HAVING YOUR ORDER DELIVERED DIRECTLY TO YOUR DOOR BY ONE OF OUR COURIER PARTNERS.

Standard delivery takes place during office hours and the shopper cannot select the exact date, or time, for the delivery. 

Warehouse & deliveries are scheduled Monday to Friday 08h00 to 17h00

There are no standard deliveries after hours, weekends, or public holidays. Please consider this when selecting your delivery address.

In the case of our standard delivery, your parcel will be delivered to the address you specified in the checkout process.

Deliveries outside of SA can be done & rates will be quoted directly to the client before ordering.

DELIVERY TIMEFRAMES

Delivery timeframes for standard delivery depend on your delivery address, postal code, and courier service to your area.

Standard delivery 3-5 working days, from payment of your order.

Please note that during high volume periods like seasonal sales, or Black Friday The Bunker  reserves the right to extend their delivery timeframes.

Delivery might then take 3 -10 working days.

Lost or Damaged Packages

a. We are not responsible for any lost, stolen, or damaged packages during shipping. If you encounter any issues with your shipment, please contact the shipping carrier directly.

b. If your package is lost or damaged during shipping, be sure to get in touch with our customer service team at info@the-bunker.co.za as soon as possible so that we can assist you in filing a claim with the shipping carrier.

TRACKING YOUR PARCEL

A tracking number will be sent to you via email or SMS as soon as your order has been processed.

If you become aware of the fact that product(s) is/are missing once you receive your parcel, and The Bunker does not notify you thereof via email beforehand, please contact The Bunker as soon as possible on email info@the-bunker.co.za to notify us thereof so that we can resolve the situation as quickly as possible. If contacting The Bunker via email regarding the missing product(s), please use your order number and the phrase “missing product(s)” in the subject line of your email.

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